Troubleshooting
Find solutions to common issues with PepoSmart. If you don't find your answer here, please contact support.
Connection Issues
Cannot Connect Integration
Symptoms: Error message when trying to connect Zoom, Google, or Microsoft.
Solutions:
- Clear your browser cache and cookies
- Try using a different browser (Chrome, Firefox, Edge)
- Disable browser extensions temporarily
- Ensure pop-ups are allowed for peposmart.com
- Check that you're signing into the correct account
- Verify your account has permission to authorize third-party apps
Integration Shows Disconnected
Symptoms: An integration that was working now shows as disconnected.
Solutions:
- The authorization may have expired - reconnect the integration
- You may have revoked access from the provider's settings - reconnect
- Your account password may have changed - reconnect with new credentials
Booking Issues
No Available Time Slots
Symptoms: Invitees see no available times when trying to book.
Solutions:
- Check your availability settings in Availability
- Verify you have working hours set for the relevant days
- Check for date overrides that might block availability
- If using calendar integration, check that your calendar isn't showing as fully booked
- Verify the event's booking window hasn't expired (minimum/maximum notice settings)
Meeting Link Not Generated
Symptoms: Booking confirmed but no Zoom/Meet/Teams link in confirmation.
Solutions:
- Verify the video integration is connected in Integrations
- Check that the event has the correct video platform selected as location
- Try disconnecting and reconnecting the integration
- Check that your video conferencing account is active
- For Google Meet, both Google Meet and Google Calendar must be connected. If the Google Meet card shows Needs Google Calendar, open it and click Connect to reconnect Google Calendar, then check that Google Meet is still the event's location (see Google Meet)
Double Bookings Occurring
Symptoms: Multiple bookings at the same time despite calendar integration.
Solutions:
- Verify calendar integration is connected
- Check that you've selected the correct calendars to check for conflicts
- Ensure calendar events are visible (not in a hidden or declined state)
- Add buffer time between meetings in your availability settings
Calendar Issues
Bookings Not Appearing on Calendar
Symptoms: Confirmed bookings don't show up in Google/Outlook Calendar.
Solutions:
- Verify calendar integration is connected
- Check which calendar is set as the destination for new events
- Refresh your calendar or wait a few minutes for sync
- Try disconnecting and reconnecting the calendar integration
Calendar Events Not Deleted on Cancellation
Symptoms: Cancelled bookings remain on your calendar.
Solutions:
- The calendar integration may have disconnected - check and reconnect
- Manually delete the calendar event
- Future cancellations should work after reconnecting
Video Meeting Issues
Zoom Meeting Not Created
Solutions:
- Verify Zoom is connected in Integrations
- Check that the event uses Zoom as the location
- Ensure your Zoom account is active and not suspended
- Try reconnecting the Zoom integration
Zoom Meeting Not Deleted on Cancel
Solutions:
- The Zoom connection may have been lost before cancellation
- Manually delete the meeting from your Zoom account
- Reconnect Zoom to fix future cancellations
Google Meet Link Invalid
Solutions:
- The Meet link is tied to a Google Calendar event
- Verify Google Calendar is still connected
- Check that the calendar event exists
Email Issues
Confirmation Emails Not Received
Solutions:
- Check spam/junk folders
- Add noreply@peposmart.com to your contacts
- Verify the email address is correct in the booking
- Check if your email provider is blocking the emails
Reminder Emails Not Sent
Solutions:
- Check your event settings for reminder configuration
- Verify reminders are enabled
- Check spam folders
Account Issues
Cannot Log In
Solutions:
- Use the "Forgot Password" link to reset your password
- Check that you're using the correct email address
- Clear browser cache and cookies
- Try a different browser
Account Settings Not Saving
Solutions:
- Refresh the page and try again
- Check your internet connection
- Try a different browser
- Clear browser cache
Still Need Help?
If you've tried the solutions above and still have issues, please contact our support team. Include:
- A description of the problem
- Steps to reproduce the issue
- Any error messages you see
- Your browser and operating system
- Screenshots if possible