Contact Support
We're here to help! If you have questions, issues, or feedback, reach out to our support team using one of the methods below.
Response Time
First Response SLA:
- Free accounts: Within 48 hours
- Premium accounts: Within 24 hours
- Enterprise accounts: Within 4 hours
Support Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Saturday - Sunday: Limited support for urgent issues
Emails received outside business hours will be addressed on the next business day.
Before Contacting Support
To help us resolve your issue faster, please:
- Check our Troubleshooting Guide for common solutions
- Review the FAQ for answers to common questions
- Gather relevant information about your issue
What to Include in Your Request
When contacting support, please include:
- Your account email: So we can locate your account
- Description of the issue: What happened and what you expected
- Steps to reproduce: How we can see the same issue
- Error messages: Any error text or codes you see
- Screenshots: Visual evidence of the issue (if applicable)
- Browser and device: What browser and operating system you're using
Common Support Topics
| Topic | Where to Start |
|---|---|
| Integration issues | Troubleshooting Guide |
| Billing questions | Email support@peposmart.com |
| Feature requests | Email support@peposmart.com |
| Account deletion | Email support@peposmart.com |
| Data export | Email support@peposmart.com |
| Security concerns | Email security@peposmart.com |
Enterprise Support
Enterprise customers have access to dedicated support channels including:
- Priority email support with 4-hour SLA
- Dedicated account manager
- Phone support for urgent issues
- Custom onboarding assistance
Interested in enterprise features? Contact our sales team.
Feedback
We love hearing from our users! If you have suggestions for improving PepoSmart, please email us at feedback@peposmart.com.